Knowledgebase

WebHostSG Knowledgebase - Modifying the Whois (Contact Details) of Domain Names

Modifying the Whois (Contact Details) of Domain Names

Effendy Abdullah
2018-07-09 04:49

Typically, Domain Name Contacts are of the following types:

  • Registrant Contact

  • Administrative Contact

  • Technical Contact

  • Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

To Modify Contact Details for a Domain Name

Exceptions
Note

The following instructions are not meant for modifying the Contact Details of:

  • .RU domain names

  • .UK domain name

  1. Login to your Client Portal. Learn How

    About Lock / Suspension
    Note
    • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further. Contact us at support@webhostsg.net

  2. In the Client Area, click Domains. Choose the Domain you wish to modify and click the Manage icon.
    client portal manage

  3. Click the Contact Information on the left menu to proceed to the Contact Information view.

    About Contact Information View
    Note
    • .CA domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

    • In case of a .EU domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .EU domain name will also display an Onsite Contact and a Billing Contact. 2

    • .NL domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

    • In case of a .NZ domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which displays the same Contact Details as those of the Registrant Contact.

  4. Modify the details and click the Save Changes button to save the changes.

    • You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use existing account contact and choosing which contact info to use.

Note
  • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

    • Accented characters in case of the below Contact Types:

      • General Contact

        • Thin Registry - All characters

        • Thick Registry - A set of characters and this set varies from Registry to Registry

      • .CA Contact

      • .CO Contact

      • .DE Contact: This supports the following Latin-1 characters:

        ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ

        ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

      • .ES Contact: This supports all UTF-8 characters.

        Additional Information

        List of UTF-8 Accented Characters

      • .EU Contact

    • Chinese characters in case of .CN Contact (Contact Type).

    • A Registrant Contact can be either an Individual or a Company.

      In case the Registrant Contact is a Company, the Company name itself should be mentioned in the Name field of the Contact. The Company Name field can be filled in as N/A.

      Administrative and Technical Contacts can only be Individuals.

      There is no Billing Contact for a .CA domain name.

    • You can not modify the Registrant Contact's Name of a .CA domain name. If you wish to modify the Registrant Contact Details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

      In case of a .CA domain name, the following is relevant:

  • The following list displays the various types of .DE Contacts listed in our system and how they are displayed in the Whois of .DE domain names:

    .DE Contact Type displayed in the System

    .DE Contact Type displayed in the Whois

    Registrant

    Domain Holder

    Admin

    Administrative or admin-c

    Technical

    Technical or tech-c

    Billing

    Zone administrator or zone-c

    The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

    The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain name.

    While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS Records.

    If the Name Servers fail to display the Zone file of your .DE domain name and/or display NS Records for the Name Servers, you will not be able to modify the Contact details of your .DE domain name. Moreover, you will be provided 30 days to correct this issue or else your domain name would get Deleted by DENIC.

    Once you have setup your .DE domain name's Zone correctly, you may click the Recheck Nameserver Status button in the Order Information view to confirm the same with the .DE Registry.

  • .ES domain names use an independent Contact database in the system. Contacts for .ES domain names are listed under .ES Contact.

    The following list displays the various types of .ES Contacts listed in our system and how they are displayed in the Whois of .ES domain names:

    .ES Contact Type displayed in the System

    .ES Contact Type displayed in the Whois

    Registrant

    Registrant

    Admin

    Admin

    Technical

    Tech

    Billing

    Billing

    Contact Details addition is restricted in the following ways:

    • For Registrant Contact:

      • The Registrant Contact of a .ES domain name may either be a natural person/individual or a company.

      • You may not modify through our system any Contact Details of the Registrant Contact, of a registered .ES domain name.

        Note

        If you wish to transfer the ownership of a .ES domain name to another entity, the transfer procedure needs to be followed. Once a request has been submitted at the Registry, you need to inform our Support Team at support@webhostsg.net. This will enable us to track the request and update our database accordingly

    • For Other Contacts:

      • The Admin, Technical and Billing Contacts must be natural persons/individuals only.

      • You may not modify any Contact Details. However, you may add another .ES Contact and select the same as either the Admin, Technical or Billing Contact.

  • In case of a .JOBS domain name, the following is relevant:

    • Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

      A fee might apply depending on the situation; instances are handled on a case by case basis by the Registry Operator for .JOBS (Employ Media LLC). Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

    • You may modify the additional information associated with a .JOBS domain name, from this interface.

  • In case of a .NL domain name, the following is relevant:

    • There is no Billing Contact for a .NL domain name.

    • You can not modify the Registrant Contact's Name, Company Name or Legal Form. If you wish to modify the Registrant Contact Details of your .NL domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

  • Modifying any information of the Registrant Contact for a .NZ domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

Tags: change whois, Domain Name Contacts, whois
Average rating: 0 (0 Votes)

You cannot comment on this entry